Spectrum Compact CE System Service and Support Products

Two warranty levels allow you to customize your support solution.

Upon purchase of the Spectrum Compact CE System, the instrument will be covered by a one-year Standard Warranty. The Standard Warranty covers all parts and labor. Additionally, the Standard Warranty includes one annual on-site Preventive Maintenance visit by a service technician.* 

If you need additional coverage during the one-year Standard Warranty period, a Premier Warranty Upgrade is available. The Premier Warranty Upgrade includes all parts, labor and on-site service visits by a factory-trained service technician within 2 business days (where available). Additionally, it includes one annual on-site Preventive Maintenance visit by a service technician. Additional Preventive Maintenance visits are available separately.

Once the initial one-year Standard Warranty has expired, there are several options for continuing service coverage.

*May not be available in all countries; service response time may vary by geographical location. Contact your local Promega representative for more information.

Service agreements protect your instrument for the long term.

After the warranty period is over, you can continue to receive the same comprehensive service and support from Promega as you did when your system was under warranty. The Standard Service Agreement covers all parts and labor for any repairs. We will repair the instrument and return it to original factory specifications.

Our Premier Service Agreement provides maximum flexibility and uptime. One of our service technicians will come into your lab to fix your system on-site. Service will be set up within two business days of the request. Additionally, the Premier Service Agreement includes one annual preventive maintenance visit per year*.

*May not be available in all countries; service response time may vary by geographical location. Contact your local Promega representative for more information.

In order to keep the system operating at peak performance, we recommend that the Spectrum Compact CE System receive a preventive maintenance check after 12 months of use. During this procedure, our qualified service personnel will test the instrument, check parts for wear and replace them as needed. Additionally, the system will be aligned and performance verified.

If service agreements are not part of your approach to instrument maintenance, we offer pay-as-you-go service and preventive maintenance. Simply contact us and we will make arrangements to take care of your Spectrum Compact CE System.

We also offer on-site training for your laboratory personnel. We can send a trained applications specialist to your facility to train new employees or conduct training as part of your lab’s certification or installation procedures. Contact us and we can work together to customize a training program for your lab.